Behaviour That Challenges Awareness

Behaviour that Challenges Awareness forms an essential part of many different qualifications and learning frameworks. If you are working towards any of these, it is important to appreciate to what extent this course helps you in your goal.

This course has been mapped to the following (where it is applicable) –

Core skills Training Framework – Subject 4 – Conflict Resolution

• c) Describe the common causes of conflict and identify the different stages of conflict 
• d) Learn from their own experience of conflict situations to develop strategies to reduce the opportunity in the future 
• f) Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation 
• j) Recognise the behavioural pattern of individuals during conflict 
• k) Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of a physical attack 
• l) Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making 
• m) Understand the importance of keeping a safe distance from conflict situations 
• n) Summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two situations are the same 
• p) Identify the range of support, both short and long-term, available to those affected by a violent incident 
• q) Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this 

Level 2 Diploma in Health and Social Care (Adults) England –

Unit 8 – Contribute to Health and Safety in Health and Social Care – outcomes 2, 3, 8

• 2.1 Explain why it is important to assess health and safety hazards posed by the work setting or by particular activities 
• 2.2 Explain how and when to report potential health and safety risks that have been identified 
• 3.1 Keep records that are up to date, complete, accurate and legible 
• 8.2 Implement measures to protect own security and the security of others in the work setting 

The Care Certificate

• 3.5c Describe how to assess and reduce risks in confronting situations 
• 3.5e Describe agreed ways of working for reporting any confrontations 
• 5.3a Take appropriate steps to remove or minimise the environmental factors causing discomfort or distress 
• 13.8a Describe the measures that are designed to protect their own security at work, and the security of those they support

Section 1 – Introduction

• Learning Objectives 
• Mapping 
• Meet The People 

Section 2 – Overview of Legislation and Guidance

• Introduction 
• The Health and Safety at Work etc. Act 1974 
• The Management of Health and Safety at Work Regulations 1999 
• The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013 
• Safety Reps & Safety Comm's Regulations & Health & Safety Cons'n with Employees Regulations Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 
• Further Guidance 
• Employer Duties 
• Employee Duties 

Section 3 – Behaviour that Challenges 

• Definitions 
• Types of Behaviour that challenge 
• Behavioural Functions 
• How do behaviours happen? 
• Violence and Aggression 
• Work-related Violence 
• Stages of Crisis 
• Warning signs 
• Communication 
• Communication – the LEAPS model 
• Body Language 
• The SAFER Approach 
• The SOLER Approach 
• Physical Intervention 
• Staff Support 
• The Debrief 
• Other Support 
• Reporting 

Section 4 – Understanding Behaviour 

• Introduction 
• Behaviour Analysis I 
• Behaviour Analysis II - Antededents 
• Behaviour Analysis III - Behaviour 
• Behaviour Analysis IV - Consequence 

Section 5 – Positive Behaviour Support 

• Introduction 
• The PBS Process